Benchmark category
IT Help Desk and Support
- Category slug
- it-support
- Taxonomy version
- 2026.08.1
- Snapshot
- cb18002461d3e0cb
- Computed
- Sep 25, 2026
Last twelve months against the twelve before, which had a median of $1,260,809
Measures
Three distinct measures, deliberately not collapsed into one price.
| Measure | p25 | Median | p75 | Awards | Definition |
|---|---|---|---|---|---|
| Current award value | $270,913 | $1,469,745 | $5,775,314 | 737 | Distribution of current award value across comparable awards |
| Potential value with options | $475,000 | $2,040,424 | $9,026,846 | 778 | Distribution of potential award value including option periods |
| Obligated to date | $329,970 | $1,714,920 | $5,236,179 | 679 | Distribution of total obligations to date |
By place of performance
Only slices that independently clear the sample threshold are published.
| State | p25 | Median | p75 | Awards |
|---|---|---|---|---|
| VA | $1,057,240 | $3,014,156 | $11,112,461 | 138 |
| DC | $675,000 | $3,741,899 | $8,432,669 | 121 |
| MD | $767,100 | $2,824,462 | $7,866,574 | 70 |
| SD | $594,767 | $1,219,867 | $2,816,773 | 40 |
| FL | $7,349 | $115,927 | $1,125,901 | 32 |
| CA | $75,722 | $992,027 | $3,655,101 | 22 |
| TX | $1,535,419 | $4,247,827 | $11,480,296 | 20 |
| AL | $31,703 | $1,850,946 | $6,704,117 | 18 |
| NC | $38,236 | $62,092 | $118,541 | 17 |
| GA | $1,734,394 | $3,104,282 | $11,061,659 | 15 |
| CO | $251,111 | $1,024,587 | $2,209,779 | 12 |
| OH | $1,106,702 | $3,990,824 | $6,765,604 | 11 |
| NJ | $48,790 | $96,955 | $261,357 | 10 |
By awarding agency
| Agency | Median | Awards |
|---|---|---|
| department-of-defense | $3,033,093 | 234 |
| department-of-homeland-security | $161,112 | 75 |
| department-of-the-interior | $939,483 | 62 |
| department-of-transportation | $2,550,462 | 41 |
| department-of-health-and-human-services | $2,681,343 | 33 |
| department-of-state | $24,171,756 | 31 |
| department-of-veterans-affairs | $112,288 | 22 |
| national-aeronautics-and-space-administration | $4,132,945 | 20 |
| department-of-commerce | $2,597,434 | 16 |
| smithsonian-institution | $564,019 | 14 |
| department-of-justice | $264,510 | 13 |
| general-services-administration | $1,788,803 | 12 |
| federal-emergency-management-agency | $51,910 | 11 |
| u-s-international-development-finance-corporation | $4,194,873 | 11 |
Awards behind this benchmark
The largest comparable awards counted in the current snapshot.
| Award | Contractor | Agency | Place | First action | Current value |
|---|---|---|---|---|---|
| HC102820F0032 GSM-O OPERATIONS AND SUSTAINMENT | LEIDOS, INC. | Department of Defense | MD | Apr 2, 2026 | $769,992,207 |
| 19AQMM19C0135 VISA SUPPORT SERVICES (VSS) AT THE NATIONAL VISA CENTER (NVC) AND KENTUCKY CONSULAR CENTER (KCC) | LDRM LLC | Department of State | DC | Sep 26, 2019 | $734,515,928 |
| SAQMMA17F3765 PASSPORT PRODUCTION SUPPORT SERVICES (PPSS)IGF::OT::IGF | CGI FEDERAL INC. | Department of State | VA | Sep 28, 2017 | $620,185,766 |
| HC102820F0500 GSM-O II MAINTENANCE AND REPAIR OF DODIN/DISN | LEIDOS, INC. | Department of Defense | MD | Mar 26, 2026 | $561,160,177 |
| FA714621F0181 MAIN 21 TASK ORDER | GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. | Department of Defense | VA | Mar 4, 2021 | $479,496,526 |
| 70SBUR23C00000009 APPLICATION SUPPORT CENTERS (ASC) OPS AND FACILITIES SERVICES WILL PROVIDE, ADMINISTER AND MANAGE (ASCS) AND RELATED OPERATIONS COLLECTING APPLICANT BIOMETRIC AND BIOGRAPHICAL DATA. | AMENTUM SERVICES, INC. | Department of Homeland Security | VA | Sep 22, 2023 | $400,845,620 |
| 19AQMM24C0062 RATE CARD INCREASE AND FUND CLIN 1008. TO PROVIDE COMPREHENSIVE ONSITE MANAGEMENT, ADMINISTRATION, AND PROCESSING SUPPORT AT THREE (3) PASSPORT CENTERS, AND TWENTY FOUR (24) PASSPORT AGENCIES NATIONWIDE. | CGI FEDERAL INC. | Department of State | DC | Mar 2, 2026 | $396,674,889 |
| HSSCCG11J00163 THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE EXCESS FUNDS FROM THE TASK ORDER AND TO DOCUMENT THE CLOSEOUT OF THE TASK ORDER. | GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. | Department of Homeland Security | DC | Apr 13, 2026 | $330,111,946 |
| HQ079618C0001 PROVIDE CYBER SECURE CLASSIFIED AND UNCLASSIFIED VIDEO TELECONFERENCING (VTC) SERVICES, PORTAL SERVICES, DATA MANAGEMENT SERVICES, BUSINESS AUTOMATION SERVICES AND END-USER TRAINING TO SUPPORT THE GLOBAL BMDS MISSION. | NETWORK MANAGEMENT RESOURCES INC. | Department of Defense | AL | Mar 23, 2026 | $282,802,934 |
| HC102821F0082 NET ASSURANCE | LEIDOS, INC. | Department of Defense | PA | Mar 17, 2026 | $277,803,887 |
| FA701425F0238 AFNCR-ITS SERVICES - FOLLOW ON | LEIDOS, INC. | Department of Defense | MD | Mar 9, 2026 | $258,296,887 |
| HC102821F0135 DCDC | LEIDOS, INC. | Department of Defense | MD | Mar 26, 2026 | $226,607,557 |
| HHSP23337001T FY26 UDO INITIATIVE | LOCKHEED MARTIN SERVICES, LLC | Department of Health and Human Services | DC | Apr 29, 2026 | $225,270,701 |
| 70SBUR18C00000005 THE CONTRACTOR SHALL PROVIDE APPLICATION SUPPORT CENTERS (ASC) OPERATIONS&FACILITIES SERVICES IN ACCORDANCE WITH ALL SF 1449 DOCUMENTS AND ATTACHMENTS. | PAE PROFESSIONAL SERVICES, LLC | Department of Homeland Security | VA | Mar 3, 2018 | $224,531,431 |
| NRCHQ1014T0003 IGF::OT::IGF (INFORMATION TECHNOLOGY INFRASTRUCTURE SUPPORT SERVICES (ITISS)) | NTT DATA SERVICES FEDERAL GOVERNMENT, LLC | Nuclear Regulatory Commission | DC | Jun 16, 2014 | $223,414,610 |
| HC102826F0010 OPERATIONS AND SUSTAINMENT SERVICES | LEIDOS, INC. | Department of Defense | MD | Mar 2, 2026 | $222,006,242 |
| NNG16VU01C IGF::OT::IGF GODDARD INFORMATION TECHNOLOGY INTEGRATION&SUPPORT SERVICES - THE CONTRACTOR SHALL DEVELOP, SUSTAIN AND MANAGE IT SUPPORT IN COMPLIANCE WITH ESTABLISHED SOFTWARE AND WEB STANDARDS. - DEVELOPMENT OF AN IT INTEGRATION STRATEGY THAT IS ALIGNED WITH THE GSFCS STRATEGIC GOALS AND OBJECTIVES. - THE CONTRACTOR SHALL PROVIDE COST, SCHEDULE, RISK, AND TECHNICAL MANAGEMENT OF ALL IT SUPPORT AND SERVICES, FUNCTIONS, AND TASKS. - THE CONTRACTOR SHALL BE RESPONSIBLE FOR PROVIDING THE NECESSARY SYSTEMS ENGINEERING FOR ALL IT PROJECTS UNDER THE GSFC ITCD, AND SHALL ADHERE TO NASA SYSTEMS ENGINEERING PROCESSES. | BUSINESS INTEGRA TECHNOLOGY SOLUTIONS, INC. | National Aeronautics and Space Administration | MD | Sep 29, 2016 | $206,000,000 |
| 19AQMM18F0003 GSS 1.0 CHINA | CGI FEDERAL INC. | Department of State | VA | Mar 30, 2026 | $194,690,263 |
| HR001116C0001 SERVICE CONTRACTS | GENERAL DYNAMICS MISSION SYSTEMS, INC. | Department of Defense | TX | Apr 13, 2026 | $191,103,480 |
| HS002122C0004 ENTERPRISE CYBERSECURITY SUPPORT SERVICES | AGILE DECISION SCIENCES, LLC | Department of Defense | VA | Mar 19, 2026 | $190,727,321 |
Related records
Derived from awards these records share, ordered by how many.
Industry codes in this category
Buying agencies
Places of performance
Related categories
Sources and method
Figures on this page are computed from public federal award records. Numbers are never estimated or generated; where a figure is withheld, the reason is stated rather than filled in.
Distribution of current award value across comparable awards. Indefinite delivery vehicles are excluded because their ceiling values are not comparable to individual awards. Values beyond 3 times the interquartile range outside the first and third quartiles are excluded, as are values of zero or less. A cohort is published only when at least 10 comparable awards remain after exclusions. Awards whose category classification is below the confidence threshold are excluded from these statistics.
- 1Computed from USAspending.gov, last refreshed Sep 24, 2026. Award records are United States Government works.
- 2Distribution of current award value across 737 awards classified into this category, as of Sep 25, 2026. Snapshot cb18002461d3, code ddc523726155f720.
- Source data refreshed
- Today
- Metric definition
- current_award_value@2026.08.1
- Definition hash
- 47e351283780691d
- Page evaluation
- seo@2026.08.3
Note 1 applies to every figure on this page. These are award values, not unit prices: federal award records report obligations and award values, not dollars per square foot or per hour.