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Sources Sought

Civilian Human Resources Benefits Contact Center (HRBCC)

NAVSUP FLT LOG CTR NORFOLK · OCHR NORFOLK OPERATIONS CENTERNORFOLK NAVAL SHIPYARDPORTSMOUTH VA 23709, 23709

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Response status

Due in 8 days

Sep 16, 2026, 2:00 PM UTC

Responses remain open.

Posted
Sep 3, 2026
Archive date
Mar 3, 2027
SAM status
Active

Answer-first brief

What the source record says

  • NAVSUP FLT LOG CTR NORFOLK published this sources sought.
  • The notice uses NAICS 561422 (Telemarketing Bureaus and Other Contact Centers).

Procurement identity

Notice ID
a523f84a41cb4f82b790583686429ba2
Solicitation
N69199HRBCCFY27
Base type
Sources Sought
Version
1 of 1

Solicitation facts

Structured fields from the current SAM notice version. A dash means the source did not publish a value.

Notice type
Sources Sought
Solicitation number
N69199HRBCCFY27
NAICS
561422 — Telemarketing Bureaus and Other Contact Centers
PSC
R431 — SUPPORT- PROFESSIONAL: HUMAN RESOURCES
Set-aside
—
Set-aside code
—
Posted
Sep 3, 2026
Responses due
Sep 16, 2026, 2:00 PM UTC
Archive date
Mar 3, 2027
Archive type
autocustom
Base type
Sources Sought
Organization type
OFFICE
Benchmark category
Call Center Services
Category confidence
95%
Category source
rule
Last seen
Sep 9, 2026

Buyer and place

Office hierarchy and place of performance as published.

Department
DEPT OF DEFENSE
Department code
—
Subagency
DEPT OF THE NAVY
Subagency code
—
Office
NAVSUP FLT LOG CTR NORFOLK
Organization path
—
Organization path codes
—
Office address
NORFOLK, VA, 23511-3392, USA
Place of performance
OCHR NORFOLK OPERATIONS CENTERNORFOLK NAVAL SHIPYARDPORTSMOUTH VA 23709, 23709
City code
—
State
—
State code
—
Postal code
23709
Country
—

Points of contact

Contact details from the current notice version.

Notice description

Source text reproduced without an AI summary.

SOURCES SOUGHT: This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).

Comparable award range

Historical award values for work matched by the fixed rubric—not an estimate of this opportunity.

No past awards scored highly enough to form a comparable range.

Comparable awards

The match score is decomposed so each comparison can be challenged.

No comparable awards are attached to this notice.

Record provenance

Field-level lineage for the current opportunity version.

FieldSourceSource as ofParserTransform
agency_nameSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
archive_dateSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
archive_typeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
base_typeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
contactsSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
descriptionSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
naics_codeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
notice_idSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
notice_typeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
office_citySAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
office_country_codeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
office_nameSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
office_postal_codeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
office_state_codeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
organization_typeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
pop_postal_codeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
pop_street_addressSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
posted_dateSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
psc_codeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
response_deadlineSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
sam_urlSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
solicitation_numberSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
subagency_nameSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
titleSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3
upstream_activeSAM.gov Contract OpportunitiesSep 5, 2026sam_opportunity_snapshot@2026.08.32026.08.3

Sources and method

Figures on this page are computed from public federal award records. Numbers are never estimated or generated; where a figure is withheld, the reason is stated rather than filled in.

  1. 1Notice fields come from the SAM.gov contract opportunities record last seen Sep 9, 2026. SAM.gov remains authoritative.

Note 1 covers the solicitation record. No synthetic FAQ or inferred solicitation value is published.

Civilian Human Resources Benefits Contact Center (HRBCC) — federal contract opportunity · BidBenchmark