Benchmark category
Call Center Services
- Category slug
- call-center-services
- Taxonomy version
- 2026.08.1
- Snapshot
- d965f0f3df15eeb6
- Computed
- Sep 25, 2026
Last twelve months against the twelve before, which had a median of $1,982,999
Measures
Three distinct measures, deliberately not collapsed into one price.
| Measure | p25 | Median | p75 | Awards | Definition |
|---|---|---|---|---|---|
| Current award value | $1,947,188 | $4,766,557 | $16,548,712 | 39 | Distribution of current award value across comparable awards |
| Potential value with options | $1,459,825 | $5,487,544 | $25,998,435 | 46 | Distribution of potential award value including option periods |
| Obligated to date | $1,961,478 | $5,321,809 | $16,548,712 | 35 | Distribution of total obligations to date |
By place of performance
Only slices that independently clear the sample threshold are published.
| State | p25 | Median | p75 | Awards |
|---|---|---|---|---|
| VA | $3,018,003 | $11,747,090 | $38,361,118 | 11 |
Awards behind this benchmark
The largest comparable awards counted in the current snapshot.
| Award | Contractor | Agency | Place | First action | Current value |
|---|---|---|---|---|---|
| 75FCMC22C0038 CONTACT CENTER OPERATIONS | MAXIMUS FEDERAL SERVICES, INC. | Department of Health and Human Services | VA | Aug 31, 2022 | $3,521,894,906 |
| 2032H524F00296 INTERNAL OPERATIONS AND ACCOUNTING SUPPORT SOFTWARE AND PROJECT MANAGEMENT SUPPORT IRS MAC (DMMS IT) INCORPORATES EXECUTIVE ORDER 14398, RACIALLY DISCRIMINATORY DIVERSITY, EQUITY, AND INCLUSION DISCRIMINATION BY FEDERAL CONTRACTORS. | MAXIMUS FEDERAL SERVICES, INC. | Department of the Treasury | MD | Jun 8, 2026 | $94,118,419 |
| 75D30122F14285 CDC INFO | MAXIMUS FEDERAL SERVICES, INC. | Department of Health and Human Services | VA | Aug 17, 2022 | $91,505,432 |
| 36C10X25C0002 BRIDGE CONTRACT FOR CONTACT CENTER STAFFING SUPPORT | BOWEN CONSULTING GROUP, INC., THE | Department of Veterans Affairs | VA | Jan 29, 2025 | $56,958,992 |
| 70FBTX25F00000026 THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE AND CLOSEOUT. | MAXIMUS FEDERAL SERVICES, INC. | Department of Homeland Security | VA | Jun 25, 2026 | $49,759,706 |
| 70T01023F5600N001 TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES. | KECH INC | Department of Homeland Security | KY | Feb 15, 2023 | $37,939,964 |
| N0018925FZ083 MY NAVY CAREER CENTER (MNCC) HUMAN RESOURCES SERVICE CENTER (HRSC) SUPPORT SERVICES | STRATEGIC DATA SYSTEMS, INC. | Department of Defense | TN | Mar 13, 2026 | $28,436,365 |
| W81XWH21C0077 INTRANSITION CALL CENTER SUPPORT SERVICES | LEIDOS, INC. | Department of Defense | MD | Apr 16, 2026 | $26,971,460 |
| FA830725FB089 JOINT CYBER COMMAND AND CONTROL ENTERPRISE SERVICE CENTER | MAXIMUS FEDERAL SERVICES, INC. | Department of Defense | VA | Apr 10, 2026 | $26,962,530 |
| N0018924FZ100 MY NAVY CAREER CENTER (MNCC) HUMAN RESOURCES SERVICE CENTER (HRSC) SUPPORT SERVICES | STRATEGIC DATA SYSTEMS, INC. | Department of Defense | TN | Mar 17, 2026 | $25,944,687 |
| 2032H524F00423 EDOS EDP TASK ORDER -- ENTERPRISE DEVELOPMENT OPERATIONS SERVICES (EDOS) ENTERPRISE DATA PLATFORM (EDP) | MAXIMUS FEDERAL SERVICES, INC. | Department of the Treasury | MD | Aug 6, 2024 | $23,157,002 |
| 36C10X26C0006 VETERANS EXPERIENCE OFFICE CONTACT CENTER STAFFING SUPPORT SERVICES | ENCORE JV1 LLC | Department of Veterans Affairs | VA | May 7, 2026 | $21,865,645 |
| N0018923FZ096 MYNAVY CAREER CENTER LABOR SUPPORT | STRATEGIC DATA SYSTEMS, INC. | Department of Defense | TN | Mar 31, 2026 | $18,798,682 |
| 75N91025C00008 THE NATIONAL CANCER INSTITUTE'S (NCI) CANCER INFORMATION SERVICE (CIS) IS AN EXISTING AND ESTABLISHED CRITICAL COMPONENT OF HEALTHCARE DELIVERY, PARTICULARLY IN FACILITATING PUBLIC ACCESS TO CLINICAL TRIALS. ESTABLISHED UNDER THE NATIONAL CANCER | FRED HUTCHINSON CANCER CENTER | Department of Health and Human Services | WA | Mar 13, 2025 | $14,298,742 |
| 2032H523F00444 P00007 CLOSEOUT CONTRACT LABOR TO PROVIDE A SOLUTION TO IMPLEMENT DIGITAL NOTICES CAPABILITIES FROM IRS TO TAXPAYERS | MAXIMUS FEDERAL SERVICES, INC. | Department of the Treasury | MD | Apr 15, 2026 | $12,890,578 |
| 70FBTX25F00000007 THE PURPOSE OF THIS MODIFICATION IS TO DE-OBLIGATE EXCESS FUNDS & FINAL CLOSEOUT FEMAS BPA OUTSOURCED CONTACT CENTER OC3. | MAXIMUS FEDERAL SERVICES, INC. | Department of Homeland Security | VA | Feb 27, 2026 | $11,747,090 |
| 47QFSA24F0016 FBI NICS CALL CENTER | KECH INC | General Services Administration | WV | May 18, 2026 | $10,824,725 |
| 89303024FET000016 TRINITY APPLICATION SUPPORT SERVICES | MAXIMUS FEDERAL SERVICES, INC. | Department of Energy | DC | Sep 16, 2024 | $9,857,729 |
| 86614820C00003 OPTION TO EXTEND SERVICES (3-MONTH) - REAC TECHNICAL ASSISTANCE CALL CENTER | ICUBE-IT JV | Department of Housing and Urban Development | VA | May 18, 2026 | $7,673,893 |
| N0018922C0002 FUNDING FOR OY 4 | LBO TECHNOLOGY LLC | Department of Defense | ME | Mar 16, 2026 | $7,278,535 |
Related records
Derived from awards these records share, ordered by how many.
Industry codes in this category
Buying agencies
Places of performance
Related categories
Sources and method
Figures on this page are computed from public federal award records. Numbers are never estimated or generated; where a figure is withheld, the reason is stated rather than filled in.
Distribution of current award value across comparable awards. Indefinite delivery vehicles are excluded because their ceiling values are not comparable to individual awards. Values beyond 3 times the interquartile range outside the first and third quartiles are excluded, as are values of zero or less. A cohort is published only when at least 10 comparable awards remain after exclusions. Awards whose category classification is below the confidence threshold are excluded from these statistics.
- 1Computed from USAspending.gov, last refreshed Sep 24, 2026. Award records are United States Government works.
- 2Distribution of current award value across 39 awards classified into this category, as of Sep 25, 2026. Snapshot d965f0f3df15, code ddc523726155f720.
- Source data refreshed
- Today
- Metric definition
- current_award_value@2026.08.1
- Definition hash
- 47e351283780691d
- Page evaluation
- seo@2026.08.3
Note 1 applies to every figure on this page. These are award values, not unit prices: federal award records report obligations and award values, not dollars per square foot or per hour.