Benchmark category
Call Center Services
- Category slug
- call-center-services
- Taxonomy version
- 2026.08.1
- Snapshot
- 8b79cc077c226e79
- Computed
- Oct 18, 2026
Awards recorded through Oct 18, 2026
Snapshot computed Oct 18, 2026
Withheld: 30 awards in the last twelve months against 7 the year before is a gap in source coverage, not a market change
Box: 25th to 75th percentile. Line: median. Whiskers: 10th to 90th percentile. The lowest and highest tenth of awards lie beyond the whiskers and are not drawn.
What the distribution shows
Half of the 44 comparable call center services awards were worth less than $3,684,505, and half were worth more.
The middle half ran from $1,786,059 to $13,795,816. The 75th percentile is 7.7 times the 25th, a wide spread, so the scope of a particular requirement matters more than the category label.
The mean is $10,470,735, 2.8 times the median. A minority of large awards pulls the average up, which is why the median is the headline figure.
23 contractors won these awards from 17 awarding agencies.
Each figure is the total current value of an award, including modifications to date. It is not an hourly rate, a unit price, or an annual cost.
Measures
Three distinct measures, deliberately not collapsed into one price.
| Measure | p25 | Median | p75 | Awards | Definition |
|---|---|---|---|---|---|
| Current award value | $1,786,059 | $3,684,505 | $13,795,816 | 44 | Distribution of current award value across comparable awards |
| Potential value with options | $1,159,434 | $5,326,979 | $23,971,020 | 56 | Distribution of potential award value including option periods |
| Obligated to date | $1,193,836 | $3,663,385 | $13,074,977 | 44 | Distribution of total obligations to date |
By place of performance
Only slices that independently clear the sample threshold are published.
| State | p25 | Median | p75 | Awards |
|---|---|---|---|---|
| Virginia | $1,387,961 | $7,673,893 | $24,414,088 | 15 |
Typical awards in the sample
Counted awards closest to the median, under the same rules and outlier fence as the published figure.
| Award | Contractor | Agency | Place | First action | Current value |
|---|---|---|---|---|---|
| 75D30125F00212 PROJECT TITLE: CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) NATIONAL CENTER FOR IMMUNIZATION AND RESPIRATORY DISEASES (NCIRD) VACCINE ORDER MANAGEMENT CONTACT CENTER OPERATIONS. | MAXIMUS FEDERAL SERVICES, INC. | Department of Health and Human Services | VA | Mar 31, 2025 | $3,422,303 |
| HT001126CE012 INTRANSITION CONTACT CENTER SUPPORT SERVICES | LEIDOS, INC. | Department of Defense | VA | Apr 6, 2026 | $3,946,706 |
| 86614923C00003 EXERCISE OPTION YEAR 3 - INFORMATION RESOURCE CENTER | LIONA ENTERPRISES INC | Department of Housing and Urban Development | OH | Apr 7, 2026 | $3,406,770 |
| 86614625C00003 REAL ESTATE ASSESSMENT CENTER TECHNICAL ASSISTANCE CENTER SUPPORT SERVICES - PIH | MALMAR LLC | Department of Housing and Urban Development | MD | Sep 27, 2025 | $3,263,639 |
| 89303026FET000028 NEW CALL ORDER UNDER MAXIMUS FEDERAL SERVICES INC BPA 89303024AET000003 FOR GENERAL OPERATIONS AND MAINTENANCE SUPPORT | MAXIMUS FEDERAL SERVICES, INC. | Department of Energy | DC | Sep 23, 2026 | $3,226,772 |
| H9821026CE001 DEFENSE TRAVEL MANAGEMENT OFFICE TRAVEL ASSISTANCE CENTER | EDGEWATER FEDERAL SOLUTIONS, INC. | Department of Defense | MD | Apr 13, 2026 | $3,091,836 |
| 86615724C00015 SINGLE FAMILY INSURANCE OPERATIONS DIVISION (SFIOD) SUPPORT SERVICE CENTER (SSC) | MCL ALLIANCE, LLC | Department of Housing and Urban Development | MD | May 12, 2026 | $2,942,861 |
| 47QACA26F0241 OPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES | MAXIMUS FEDERAL SERVICES, INC. | General Services Administration | DC | Jun 18, 2026 | $4,766,557 |
| 89303025FET000020 CALL ORDER FOR INFINITY APPLICATION SERVICES UNDER THE MAXIMUS FEDERAL SERVICES, INC BPA 89303024AET00003. | MAXIMUS FEDERAL SERVICES, INC. | Department of Energy | DC | Feb 5, 2025 | $4,822,210 |
| 68HERH25C0003 NATIONAL LEAD INFORMATION CENTER (NLIC) AND TSCA ASSISTANCE INFORMATION SERVICE (TAIS) HOTLINE P00009: THE PURPOSE OF THIS MODIFICATION IS TO ADD INCREMENTAL FUNDING IN THE AMOUNT OF $86,851.40. OPTION FAR 52.217-8 IS FULLY FUNDED. | GOODWILL VISION ENTERPRISES, INC. | Environmental Protection Agency | DC | Apr 23, 2026 | $2,524,008 |
Left out of this benchmark
Awards classified into this category that the published figure does not count, with the rule that removed each. The largest examples of each reason are shown.
| Award | Agency | First action | Current value |
|---|---|---|---|
| Indefinite delivery vehicle: a ceiling, not an award value3 awards | |||
| 47QPCA26A0001 GOVERNMENT EXPERIENCE CONTACT CENTER (GXCC) (PREVIOUSLY THE PUBLIC EXPERIENCE (PX) CONTACT CENTER) SERVICES BLANKET PURCHASE AGREEMENT (BPA) | General Services Administration | Feb 2, 2026 | — |
| 47QPCA26A0002 GOVERNMENT EXPERIENCE CONTACT CENTER (GXCC) SERVICES BLANKET PURCHASE AGREEMENT (BPA) | General Services Administration | Aug 14, 2026 | — |
| 89303024AET000003 NEW BLANKET PURCHASE AGREEMENT WITH MAXIMUS FEDERAL CONSULTING, LLC FOR A FOLLOW-ON CONTRACT TO CONTINUE TO PROVIDE HIGHLY SPECIALIZED SOFTWARE DEVELOPMENT, SYSTEMS ANALYSIS, TECHNICAL ADVISORY AND CONSULTING SERVICES FOR DOE IN. CO: CHERYL COPELAND | Department of Energy | Mar 28, 2024 | — |
| No positive award value on record13 awards, 5 shown | |||
| 19GE5025D0062 ACQUISITION OF AFTER-HOUR CALL CENTER SERVICES FOR MISSION UK | Department of State | Jul 16, 2026 | — |
| 2032H523A00002 ENTERPRISE DEVELOPMENT OPERATIONS SERVICES EDOS, BLANKET PURCHASE AGREEMENT BPA BPA ORDERING PERIOD 17 APRIL 2023 THROUGH 16 APRIL 2030.MOD 7 - ANNUAL BPA REVIEW AND EXTEND ORDERING PERIOD | Department of the Treasury | Apr 16, 2026 | — |
| 47QTCA21D001A FEDERAL SUPPLY SCHEDULE CONTRACT | General Services Administration | Nov 2, 2020 | — |
| 47QTCA22D000A FEDERAL SUPPLY SCHEDULE CONTRACT | General Services Administration | May 5, 2026 | — |
| 47QTCA22D004F FEDERAL SUPPLY SCHEDULE CONTRACT | General Services Administration | Feb 8, 2022 | — |
| Above the outlier fence of $75,487,0903 awards | |||
| 75FCMC22C0038 CONTACT CENTER OPERATIONS | Department of Health and Human Services | Aug 31, 2022 | $3,521,894,906 |
| 2032H524F00296 INTERNAL OPERATIONS AND ACCOUNTING SUPPORT SOFTWARE AND PROJECT MANAGEMENT SUPPORT IRS MAC (DMMS IT) INCORPORATES EXECUTIVE ORDER 14398, RACIALLY DISCRIMINATORY DIVERSITY, EQUITY, AND INCLUSION DISCRIMINATION BY FEDERAL CONTRACTORS. | Department of the Treasury | Jun 8, 2026 | $94,118,419 |
| 75D30122F14285 CDC INFO | Department of Health and Human Services | Aug 17, 2022 | $91,505,432 |
Questions about this benchmark
- How much is a typical federal call center services award?
- The median current award value is $3,684,505, across 44 comparable awards in the snapshot computed Oct 18, 2026. Half of the awards in the sample were worth less.
- How much do call center services award values vary?
- The middle half of awards ran from $1,786,059 to $13,795,816. One in ten was below $355,342, and one in ten above $26,968,781.
- How has the call center services median changed over the past year?
- No change is published. Oct 18, 2025 to Oct 17, 2026 holds 30 awards against 7 for Oct 18, 2024 to Oct 17, 2025; a gap that wide reflects how completely the source records are loaded, not a change in the market.
- Which states see the most call center services awards?
- By place of performance, the states with the most published awards are Virginia (15).
- Which awards are left out of this benchmark?
- As the records stand now, the benchmark leaves out 3 indefinite delivery vehicles, 13 awards with no positive value, and 3 awards above the outlier fence.
- Is this a price per hour or per unit?
- No. Federal award records report the total value of each award, not hours, square feet, or units delivered. Two awards with the same value can buy very different quantities of work.
Related records
Derived from awards these records share, ordered by how many.
Industry codes in this category
Product and service codes
- DA01 — IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)19
- R499 — SUPPORT- PROFESSIONAL: OTHER12
- DE01 — IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)4
- R702 — SUPPORT- MANAGEMENT: DATA COLLECTION4
- R408 — SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT3
- R431 — SUPPORT- PROFESSIONAL: HUMAN RESOURCES3
- DG01 — IT AND TELECOM - NETWORK SUPPORT SERVICES (LABOR)2
- R426 — SUPPORT- PROFESSIONAL: COMMUNICATIONS2
Buying agencies
Places of performance
Further reading
Related categories
Sources and method
Figures on this page are computed from public federal award records. Numbers are never estimated or generated; where a figure is withheld, the reason is stated rather than filled in.
Distribution of current award value across comparable awards. Indefinite delivery vehicles are excluded because their ceiling values are not comparable to individual awards. Values beyond 3 times the interquartile range outside the first and third quartiles are excluded, as are values of zero or less. A cohort is published only when at least 10 comparable awards remain after exclusions. Awards whose category classification is below the confidence threshold are excluded from these statistics.
- 1Computed from USAspending.gov, last refreshed Oct 21, 2026. Award records are United States Government works.
- 2Distribution of current award value across 44 awards classified into this category, as of Oct 18, 2026. Snapshot 8b79cc077c22, code aacf4584192a85d5.
- Source data refreshed
- 18 days ago
- Metric definition
- current_award_value@2026.08.1
- Definition hash
- 47e351283780691d
- Page evaluation
- seo@2026.10.1
Note 1 applies to every figure on this page. These are award values, not unit prices: federal award records report obligations and award values, not dollars per square foot or per hour.