NAICS code
Telephone Answering Services
- NAICS code
- 561421
- Latest action
- Aug 4, 2026
Fewer than the minimum comparable awards under this NAICS code.
Largest awards under this code
| Award | Contractor | Agency | Place | First action | Current value |
|---|---|---|---|---|---|
| 19AQMM25C1078 PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNITED STATES OF AMERICA UNDER THE ABILITYONE PROGRAM USING SOURCE AMERICA | PECKHAM VOCATIONAL INDUSTRIES, INC. | Department of State | DC | Jun 3, 2026 | $162,399,443 |
| 2032H521C00009 INTERNAL REVENUE SERVICE (IRS) SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. | NATIONAL TELECOMMUTING INSTITUTE, INC. | Department of the Treasury | MA | Dec 22, 2020 | $35,668,664 |
| 2043FY26C00014 MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO IRS TOLL-FREE TELEPHONE FORMS LINE. | NATIONAL TELECOMMUTING INSTITUTE, INC. | Department of the Treasury | MA | Apr 3, 2026 | $27,795,262 |
| W911SF23C0002 THE CONTRACTOR SHALL PROVIDE PERSONNEL, MANAGEMENT, ADMINISTRATION, CLERICAL FUNCTIONS AS SET FORTH IN THE ATTACHED PERFORMANCE WORK STATEMENT (PWS), INCLUDING THE DISPATCH OF POLICE, FIRE, AND EMERGENCY MEDICAL SERVICES AT FORT BENNING, GEORGIA. | BOBBY DODD INSTITUTE, INC. | Department of Defense | GA | Apr 12, 2026 | $9,268,293 |
| 36C24221P0752 BRONX SWITCHBOARD SERVICE | MAGELLAN SOLUTIONS USA INC. | Department of Veterans Affairs | NY | Mar 31, 2026 | $4,329,844 |
| 36C24224C0005 TELEPHONE OPERATORS - ABILITYONE | EVERAS COMMUNITY SERVICES, INC. | Department of Veterans Affairs | NJ | Jun 15, 2026 | $4,271,262 |
| 15JPSS21C00000378 PSS - COMPUTER SWITCHBOARD OPERATOR SUPPORT SERVICES | BREAKFORTH SOLUTIONS INCORPORATED | Department of Justice | VA | Apr 13, 2026 | $3,270,894 |
| 36C24722P0596 SWOTCHBOARD OPERATOR SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | AL | Apr 15, 2026 | $2,961,562 |
| 2031JW22C00006 OCC OMBUDSMAN CALL CENTER P00006 MONTHLY WORKFORCE REPORT | MAGELLAN SOLUTIONS USA INC. | Department of the Treasury | FL | Mar 27, 2026 | $2,651,469 |
| 36C24223P0024 FUNDING FOR OPTION YEAR 2: SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | AURORA OF CENTRAL NEW YORK, INC. | Department of Veterans Affairs | NY | Jul 9, 2026 | $2,641,752 |
| 36C24625C0002 IMPLEMENTING EO 14398 DEI DISCRIMINATION ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | EMPLOYMENT SOURCE INC | Department of Veterans Affairs | NC | Jun 24, 2026 | $2,622,811 |
| HT001425P0080 HOSPITAL TELEPHONE SWITCHBOARD OPERATOR SERVICES AND CALL CENTER SUPPORT SERVICES | SHC-BGC JV LLC | Department of Defense | MD | Mar 30, 2026 | $2,058,108 |
| 36C26222C0183 ON-SITE TELEPHONE OPERATOR SERVICE | INNOVATION AT WORK INC | Department of Veterans Affairs | CA | Jun 17, 2026 | $2,016,313 |
| 36C26224P2511 EO 14398 | LIGHTHOUSE FOR THE BLIND OF HOUSTON | Department of Veterans Affairs | CA | May 22, 2026 | $1,881,109 |
| 36C26224P0544 EXERCISE OPTION YEAR TWO (OY2). WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE) | INNOVATION AT WORK INC | Department of Veterans Affairs | CA | Mar 9, 2026 | $1,556,965 |
| 36C24725P0629 TELEPHONE ANSWERING SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | GA | Apr 9, 2026 | $1,455,788 |
| 36C25625P0854 SWITCHBOARD SERVICES | CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC | Department of Veterans Affairs | MS | Mar 31, 2026 | $757,309 |
| 1240BK22P0024 LAW ENFORCEMENT POLICE DISPATCH SERVICE FOR CENTRAL COAST OREGON ZONE AND AFTER HOURS PHONE AND RADIO DISPATCHING FOR EUGENE INTERAGENCY COMMUNICATION CENTER | MARION AREA MULTI AGENCY EMERGENCY TELECOMMUNICATIONS CENTER (METCOM) | Department of Agriculture | OR | Apr 6, 2026 | $722,973 |
| 36C24226P0014 EO 14398 | VIA VISUALLY IMPAIRED ADVANCEMENT | Department of Veterans Affairs | NY | Jun 3, 2026 | $706,173 |
| 36C25625P1682 EO14398-SWITCHBOARD OPERATOR SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | TX | May 14, 2026 | $703,335 |
| 36C24226P0025 FY26 - 36C24225P1609- ALBANY TELEPHONE & INFO DESK SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | NY | Jul 9, 2026 | $661,542 |
| 36C24426P0162 EO 14398 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS | INNOVATION AT WORK INC | Department of Veterans Affairs | PA | May 19, 2026 | $626,093 |
| 36C24926C0019 EO 14398 DEI DISCRIMINATION | CENTRAL ASSOCIATION FOR THE BLIND, INC. | Department of Veterans Affairs | KY | May 26, 2026 | $599,509 |
| 36C25625N1231 ABILITY ONE SWITCHBOARD SERVICES | GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC. | Department of Veterans Affairs | LA | May 29, 2026 | $561,121 |
| 36C24226P0005 FY26 SERVICES (BASE+4) HV NEW SWITCHBOARD OPERATOR CONTRACT | ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC | Department of Veterans Affairs | NY | Jul 9, 2026 | $544,444 |
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Sources and method
Figures on this page are computed from public federal award records. Numbers are never estimated or generated; where a figure is withheld, the reason is stated rather than filled in.
Totals cover awards where the government recorded this NAICS code. Codes are taken as reported; awards are never reclassified into a different code.
- 1Awards are grouped by the NAICS code the government recorded on the award, taken from USAspending.gov and last refreshed Aug 10, 2026. Miscoded awards stay miscoded here; we do not reassign codes.