NAICS code
Telephone Answering Services
- NAICS code
- 561421
- Latest action
- Oct 19, 2026
Fewer than the minimum comparable awards under this NAICS code.
Largest awards under this code
| Award | Contractor | Agency | Place | First action | Current value |
|---|---|---|---|---|---|
| 19AQMM25C1078 PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNITED STATES OF AMERICA UNDER THE ABILITYONE PROGRAM USING SOURCE AMERICA | PECKHAM VOCATIONAL INDUSTRIES, INC. | Department of State | DC | Sep 25, 2025 | $284,548,312 |
| 2032H521C00009 INTERNAL REVENUE SERVICE (IRS) SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE. | NATIONAL TELECOMMUTING INSTITUTE, INC. | Department of the Treasury | MA | Dec 22, 2020 | $35,668,664 |
| 2043FY26C00014 MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRECTED TO IRS TOLL-FREE TELEPHONE FORMS LINE. | NATIONAL TELECOMMUTING INSTITUTE, INC. | Department of the Treasury | MA | Apr 3, 2026 | $27,795,262 |
| W911SF23C0002 THE CONTRACTOR SHALL PROVIDE PERSONNEL, MANAGEMENT, ADMINISTRATION, CLERICAL FUNCTIONS AS SET FORTH IN THE ATTACHED PERFORMANCE WORK STATEMENT (PWS), INCLUDING THE DISPATCH OF POLICE, FIRE, AND EMERGENCY MEDICAL SERVICES AT FORT BENNING, GEORGIA. | BOBBY DODD INSTITUTE, INC. | Department of Defense | GA | Apr 12, 2026 | $9,268,293 |
| 36C26124C0004 TELEPHONE OPERATORS | MAGELLAN SOLUTIONS USA INC. | Department of Veterans Affairs | CA | Oct 1, 2023 | $5,920,200 |
| 36C24224C0005 TELEPHONE OPERATORS - ABILITYONE | EVERAS COMMUNITY SERVICES, INC. | Department of Veterans Affairs | NJ | Oct 1, 2023 | $5,781,450 |
| 36C24625C0002 ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | EMPLOYMENT SOURCE INC | Department of Veterans Affairs | NC | Oct 1, 2024 | $5,443,824 |
| 36C24221P0752 BRONX SWITCHBOARD SERVICE | MAGELLAN SOLUTIONS USA INC. | Department of Veterans Affairs | NY | Mar 31, 2026 | $4,329,844 |
| 36C25622P0016 SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. | INNOVATION AT WORK INC | Department of Veterans Affairs | LA | Oct 1, 2021 | $4,238,913 |
| 36C24223P0024 SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | AURORA OF CENTRAL NEW YORK, INC. | Department of Veterans Affairs | NY | Oct 1, 2022 | $3,386,472 |
| 15JPSS21C00000378 PSS - COMPUTER SWITCHBOARD OPERATOR SUPPORT SERVICES | BREAKFORTH SOLUTIONS INCORPORATED | Department of Justice | VA | Apr 13, 2026 | $3,270,894 |
| 36C24722P0596 SWOTCHBOARD OPERATOR SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | AL | Apr 15, 2026 | $2,961,562 |
| 36C26224P2511 THE CONTRACTOR SHALL BE REQUIRED TO PROVIDE ON-SITE SWITCHBOARD SERVICES, 24 HOURS A DAY, 7 DAYS A WEEK, INCLUDING ALL CITY, STATE AND FEDERAL HOLIDAYS, AS SPECIFIED HEREIN. | LIGHTHOUSE FOR THE BLIND OF HOUSTON | Department of Veterans Affairs | CA | Sep 30, 2024 | $2,859,996 |
| 2031JW22C00006 OCC OMBUDSMAN CALL CENTER P00006 MONTHLY WORKFORCE REPORT | MAGELLAN SOLUTIONS USA INC. | Department of the Treasury | FL | Mar 27, 2026 | $2,651,469 |
| 36C26222C0183 ON-SITE TELEPHONE OPERATOR SERVICE | INNOVATION AT WORK INC | Department of Veterans Affairs | CA | Aug 22, 2022 | $2,570,515 |
| 693JJ426C000009 ACTION: NEW AWARD TITLE: NECC SUPPORT SERVICES RENEWAL THIS ACQUISITION IS FOR THE RENEWAL OF THE NEW ENTRANT CONTACT CENTER (NECC) FOR THE PURPOSE OF VERIFYING, VALIDATING, TRACKING AND REPORTING EACH NEW ENTRANT MOTOR CARRIERS COMPLIANCE WITH | CENTRAL ASSOCIATION FOR THE BLIND, INC. | Department of Transportation | NY | Sep 21, 2026 | $2,563,214 |
| 36C24226P0012 FY26 NYH SWITCHBOARD SERVICES (BASE+4) | CORPORATE SOURCE, INC THE | Department of Veterans Affairs | NY | Oct 1, 2025 | $2,304,720 |
| HT001425P0080 SWITCHBOARD/CALL CENTER SUPPORT SERVICES | SHC-BGC JV LLC | Department of Defense | MD | May 7, 2025 | $2,058,108 |
| 36C24226P0770 NORTHPORT SWITCHBOARD SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | NY | Jul 23, 2026 | $1,888,120 |
| 002 IGF::OT::IGF TO CONTINUE TO OPERATE A MULTI-CHANNEL TECHNICAL ASSISTANCE CENTER (TAC) THAT FIELDS 150,000 MISSION CRITICAL SERVICE REQUESTS ANNUALLY PROVIDING TECHNICAL ASSISTANCE FOR A BROAD RANGE OF EXTERNAL AND INTERNAL CUSTOMERS FOR PIH AND HOUSING PROGRAMS. | CLOUD NINE TECHNOLOGIES INC | Department of Housing and Urban Development | VA | Aug 29, 2016 | $1,646,442 |
| 36C26224P0544 EXERCISE OPTION YEAR TWO (OY2). WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE) | INNOVATION AT WORK INC | Department of Veterans Affairs | CA | Mar 9, 2026 | $1,556,965 |
| 36C24725P0629 TELEPHONE ANSWERING SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | GA | Apr 9, 2026 | $1,455,788 |
| 36C24226P0014 ABILITY ONE SWITCHBOARD OPERATOR SERVICES. | VIA VISUALLY IMPAIRED ADVANCEMENT | Department of Veterans Affairs | NY | Oct 1, 2025 | $1,436,685 |
| 36C25625P1682 SWITCHBOARD OPERATOR SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | TX | Sep 12, 2025 | $1,420,677 |
| 36C24226P0025 FY26 - 36C24225P1609- ALBANY TELEPHONE & INFO DESK SERVICES | INNOVATION AT WORK INC | Department of Veterans Affairs | NY | Oct 1, 2025 | $1,336,999 |
Related records
Derived from awards these records share, ordered by how many.
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Sources and method
Figures on this page are computed from public federal award records. Numbers are never estimated or generated; where a figure is withheld, the reason is stated rather than filled in.
Totals cover awards where the government recorded this NAICS code. Codes are taken as reported; awards are never reclassified into a different code.
- 1Awards are grouped by the NAICS code the government recorded on the award, taken from USAspending.gov and last refreshed Oct 21, 2026. Miscoded awards stay miscoded here; we do not reassign codes.