PCG ENTERPRISES, INC.

SIN: 00CORP 500ORDER-LEVEL MATERIALS (OLMS) ARE SUPPLIES AND/OR SERVICES ACQUIRED IN DIRECT SUPPORT OF AN INDIVIDUAL TASK OR DELIVERY ORDER PLACED AGAINST A FEDERAL SUPPLY SCHEDULE (FSS) CONTRACT OR FSS BLANKET PURCHASE AGREEMENT (BPA). OLMS ARE NOT DEFINED, PRICED, OR AWARDED AT THE FSS CONTRACT LEVEL. THEY ARE UNKNOWN BEFORE A TASK OR DELIVERY ORDER IS PLACED AGAINST THE FSS CONTRACT OR FSS BPA. OLMS ARE ONLY AUTHORIZED FOR INCLUSION AT THE ORDER LEVEL UNDER A TIME-AND-MATERIALS (T&M)OR LABOR-HOUR (LH) CONTRACT LINE ITEM NUMBER (CLIN) AND ARE SUBJECT TO A NOT TOEXCEED (NTE) CEILING PRICE. OLMS INCLUDE DIRECT MATERIALS, SUBCONTRACTS FOR SUPPLIES AND INCIDENTAL SERVICES FOR WHICH THERE IS NOT A LABOR CATEGORY SPECIFIEDIN THE FSS CONTRACT, OTHER DIRECT COSTS (SEPARATE FROM THOSE UNDER ODC SINS), AND INDIRECT COSTS. OLMS ARE PURCHASED UNDER THE AUTHORITY OF THE FSS PROGRAM AND ARE NOT "OPEN MARKET ITEMS." ITEMS AWARDED UNDER ANCILLARY SUPPLIES/SERVICES OR OTHER DIRECT COST (ODC

THE PURPOSE OF THIS TASK IS TO SECURE CONTRACTOR SUPPORT TO ADMINISTER THREE DISTINCT SURVEYS, DOMESTIC CUSTOMER SATISFACTION SURVEY, CAMPAIGN AND THE CAP SURVEY.

LARGE BUSINESS AND INTERNATIONAL (LB&I) INTERNATIONAL INDIVIDUAL COMPLIANCE (IIC) CUSTOMER SATISFACTION SURVEYS

WAGE & INVESTMENT (W&I) TOLL-FREE CUSTOMER EXPERIENCE SURVEY

DIGITAL APPLICATION RESEARCH CAPABILITY. DIGITAL PRODUCTS AND SERVICES THAT IMPROVE CUSTOMER EXPERIENCE AND SUPPORT VOLUNTARY TAX COMPLIANCE.

TAXPAYER CORRESPONDENCE MANAGEMENT SYSTEM (TCMS) - THIS REQUIREMENT IS TO CREATE A PROCESS THAT IS FLEXIBLE RATHER THAN HARD CODED ONE SIZE FITS ALL WORKFLOWS THAT TAKE INFORMATION TECHNOLOGY (IT) MONTHS IF NOT YEARS TO CHANGE AND ALLEVIATE ALL THE I

THIS IS A DELIVERY ORDER TO ACQUIRE CUSTOMER EXPERIENCE ANALYTICS CONSULTING SERVICES

THIS IS TO AWARD A CONTRACT FOR WORKLOAD IDENTIFICATION METHODOLOGIES SUPPORT SERVICES.

THE PURPOSE OF THIS REQUIREMENT IS TO ACQUIRE SERVICES TO ADMINISTER CUSTOMER SATISFACTION SURVEYS WHICH INCLUDES COLLECTING, ANALYZING, AND REPORTING THE DATA CAPTURED.

MATH ERROR NOTIFICATION PILOT PROGRAM

TASK ORDER 2032H8-26-F-00030 IS FOR THE SURVEY SERVICES FOR NATIONAL TAX FORUMS WITH A BASE YEAR PLUS FOUR (4) OPTION YEARS.

PARTNER CUSTOMER EXPERIENCE SURVEY, MODIFICATION DE-OBLIGATES EXCESS FUNDING.

SURVEYS AND DATA COLLECTION TASK ORDER DESCOPE, REMOVE EXCESS FUNDS, AND CLOSEOUT OF TASK ORDER.

CUSTOMER EXPERIENCE RESEARCH BLANKET PURCHASE AGREEMENT (BPA) GATHERING QUANTITATIVE AND QUALITATIVE CUSTOMER DATA THROUGH SURVEYS, FOCUS GROUPS, AND OTHER STANDARD MARKET RESEARCH METHODS.

CUSTOMER/EMPLOYEE EXPERIENCE SURVEYS. P00012 - DE-OBLIGATES UNUSED FUNDS AND CLOSES OUT TASK ORDER.